Collection Servicing Software for Mortgage Loans
Debt Collections Management, Customer Relations Management
The COLLECTOR module creates a scenario where collectors are seen as financial consultants and borrowers become consistent on-time payers.
With COLLECTOR all of the borrower data is paperless, centrally located and immediately available, enabling your employee to take charge of the delinquent borrower... using every conversation, commitment and promise made to get a payment in the door.
The instant availability of entire customer histories turns the average COLLECTOR into a Customer Relations Management (CRM) superstar. The borrower's payment history, property description, co-borrower information and user-defined fields are easy to access. These features raise efficiency, compress the delinquency cycle and create cash flow. A notepad feature creates the opportunity for details that assist in accurately identifying the unique characteristics of each collection issue.
COLLECTOR automated reports efficiently report each collection agent's daily activity by calendaring collection calls. Collection agents can choose to sort data and information in a variety of different ways that is most effective for each of them.
CRM is the name of the game in today's collections environment. The COLLECTOR module transforms the relationship with the borrower from the traditional negative experience into a positive win/win solution.
Features
- Customer Autodial and Email
- Automatic Call Queuing
- Special Collector's Inquiry Includes Past Due Payment Amounts and Counts, Follow Ups, Financial History and More
- Complete Queue Planning
- Reports On-Call Activity, Tickles, Promises
- Forty Effective, Customizable Collection Letters
- Loan Activity Summary
- Telephone Call Report
- Custom Letters
- Logs Collector Comments
